At Sonoma Store, we want you to love your new maternity wear as much as we do. We understand that sometimes things don’t work out, which is why we’ve created a straightforward and customer-friendly returns and exchanges process. Our policy is designed with your comfort and convenience in mind, reflecting our commitment to a transparent and satisfying shopping experience.

Returns & Exchanges Timeframe

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. This gives you ample time to ensure your new clothing, sleepwear, or outerwear is the perfect fit for your style and needs.

How to Initiate a Return or Exchange

To start the process, please follow these simple steps:

  1. Contact Our Customer Service Team: Within the 15-day window, send us an email at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template provided below.
  2. Wait for Instructions: Our team will respond within 2 business days with a Returns Authorization Number and detailed instructions on where to send your package. Please do not send any items back without this authorization, as we cannot process unauthorized returns.
  3. Ship the Item(s): Carefully pack the unworn, unwashed, and undamaged item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or a note with your Returns Authorization Number. Ship the package to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund. You will receive an email notification confirming the completion of your request.

Condition of Items

To be eligible for a return or exchange, items must be in their original condition: unworn, unwashed, undamaged, and with all original tags attached. This ensures we can resell the item to another expecting mother.

Important Note: Non-Returnable Items

For health, safety, and hygiene reasons, the following product categories are FINAL SALE and cannot be returned or exchanged:

  • Socks & Hosiery
  • Socks (as listed separately in the menu)

Please choose these items carefully, as we are unable to accept them back once they have been shipped.

Refund Timeline and Method

We aim to process refunds quickly once your return is approved.

  • Timeline: Refunds will be processed to your original payment method within 5-7 business days after we have received and approved the returned item(s).
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear on your bank or credit card statement, as this depends on their processing times.
  • Exchanges: For exchanges, we will ship the new item to you as soon as we process your return. Standard or free shipping charges will apply based on the new order value.
  • Original Shipping Costs: Please note that the original cost of shipping is non-refundable.

Return & Exchange Request Email Template

To make the process even easier, you can copy and paste the template below into an email to us at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sonoma Store Customer Service Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email Address: [Your Email Address] Item to be returned/exchanged: – Product Name: [e.g., Maternity Maxi Dress] – Size: [e.g., Medium] – Reason for return/exchange: [Please briefly state the reason, e.g., doesn’t fit, wrong size requested, etc.] I confirm that the item is unworn, unwashed, undamaged, and has all original tags attached. Please provide me with the Returns Authorization Number and further instructions. Thank you, [Your Name] [Your Shipping Address]

Questions?

We’re here to help! If you have any questions about our returns and exchanges policy, please don’t hesitate to reach out to our friendly customer service team at [email protected]. We value your trust and are committed to making your experience with Sonoma Store positive and stress-free.

Thank you for choosing Sonoma Store for your maternity style journey.

The Sonoma Store Team