Welcome to Sonoma Store’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help.
Products & Sizing
Q: What types of clothing does Sonoma Store specialize in?
A: We offer a versatile collection of women’s apparel designed for comfort and style, including bottoms, dresses, jeans, outerwear, sleepwear, sweaters, and more. Our focus is on providing durable, comfortable clothing that fits your lifestyle.
Q: How do I determine my correct size?
A: Each product page includes a detailed size chart with measurements. We recommend comparing your measurements to our chart for the best fit. Our styles are designed with comfort in mind, offering a true-to-size fit for most body types.
Ordering & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: How can I create an account?
A: During checkout, you’ll have the option to create an account by providing your email address and setting a password. This allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Shipping & Delivery
Q: Where does Sonoma Store ship?
A: We ship worldwide to bring Sonoma style to your doorstep! However, due to logistical constraints, we’re unable to deliver to some remote areas and certain locations in Asia.
Q: What are my shipping options?
A: We offer two convenient shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after shipment.
– Free Shipping: Available on orders over $50, shipped via EMS, arriving within 15-25 business days after shipment.
All orders require 1-2 business days for processing before shipment.
– Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after shipment.
– Free Shipping: Available on orders over $50, shipped via EMS, arriving within 15-25 business days after shipment.
All orders require 1-2 business days for processing before shipment.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a refund or exchange. Items must be unworn, unwashed, and with original tags attached.
Q: How do I initiate a return?
A: Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
Contact & Support
Q: How can I contact customer service?
A: Our friendly customer service team is always ready to assist you at [email protected]. We typically respond within 24-48 hours during business days.
Q: Where is Sonoma Store located?
A: Our operations are based at 2190 Chenoweth Drive, Nashville, US 37214. While we don’t have a physical retail store open to the public, we’re proud to serve customers worldwide through our online store.
Still have questions? Reach out to our team at [email protected] – we’re here to help you experience the comfort and style of Sonoma Store.
Thank you for choosing Sonoma Store – where we deliver not just clothing, but confidence, comfort, and style right to your door.
Sonoma Store: Fashion that fits your life.